Privacy Policy

This policy is applicable to Android based mobile application users


This privacy policy shall be read in conjunction with the terms of use agreed by you while registering with MYSTRO for availing its services and shall apply to use and disclosure and sharing of your sensitive personal data or information ("personal Information") provided by you to MYSTRO on the mobile app or otherwise. MYSTRO shall obtain your consent in writing before collecting personal information for providing Services. MYSTRO is a tradename and loan origination platform of Mitron Capital Pvt Ltd, which is a RBI registered NBFC.


MYSTRO shall obtain your consent in writing before collecting personal information for providing Services. Personal information for purposes of this Policy means information that identifies you, such as your Name, Date of birth, Bank Account details or Credit Card or Debit Card, Phone number, Fax number or email address etc., All or any personal information so provided will be as and on basis and MYSTRO shall not be responsible for the authenticity of the personal information supplied by you. This personal information which are provided are collected from you are solely for the purposes connected with the terms of use which has been agreed by you to provide various services by MYSTRO.

You have the option not to provide or agree to the collection of personal information. If you choose not to agree with the policy, you will not be entitled to use the Services as per the terms of use. You can also anytime withdraw the consent you provided by writing to us at: 503, C Wing, Mangalya Corp. Complex, Maroshi Road, Marol, Andheri-E, Mumbai 400059, Maharashtra, India or e-mail at and making a request for termination of the services agreed as per the terms of use.


MYSTRO needs this minimal information to operate and provide various services. MYSTRO uses and discloses your personal information only as follows:

Update Personal Information:

MYSTRO encourages you to update this information as and when there are any changes. You are also entitled to review the information provided and ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient be corrected or amended as feasible. However, MYSTRO shall not be responsible for the authenticity of the personal information or sensitive personal data or information supplied by you.

User’s Computer/Mobile Camera Access Permission

The User will be requested to grant Permission to their computer/mobile device camera whenever any document is required to be scanned or captured for KYC verification such as PAN, Aadhar card, a selfie photo image or any other documents required to ensure the completion and authentication of your KYC. We require access to your camera to enable you to initiate your KYC process. This permission allows you to also perform your Video KYC as well as taking screenshots of your original Officially Verified Documents that you present during your KYC journey. Video KYC enables you to complete your KYC digitally, smoothly and efficiently. Your video shall be recorded and retained for regulatory purpose along with the screenshots of original Official Verified Documents.

User’s Computer/Mobile Device Storage

We require storage permission so that your KYC and other relevant documents can be securely downloaded and saved on your phone. You can then easily upload the correct KYC related documents for faster filing of loan application details and disbursal process. This ensures that you are provided with a seamless experience while using the application. For example: We need to upload salary slip during the loan process and hence access is required of file storage to upload files from the gallery. We use reasonable safeguards to preserve the integrity and security of your information against misuse. .

Location Permission

We required User’s Permission to fetch location on Mobile or Desktop device which performing KYC of the user or at the other times for providing the user a localised product offering and better user experience.

Sharing/Transfer/Disclosure of Personal information:

Personal information of the users will not be sold or otherwise transferred to unaffiliated third parties unless otherwise stated at the time of collection or without the approval of the user as the case may be. However, MYSTRO might share, exchange and disclose information to our affiliates and / or group companies, agents or to any third party service provider to deliver you products and services in the manner agreed by you.

MYSTRO treats your personal information or your use of the service as private and confidential and does not reveal it to any third parties except where it is expressly agreed where it believes in good faith, such action is necessary to comply with the applicable legal and regulatory processes, or to protect and defend the rights of other users or to enforce the terms of service. MYSTRO may disclose personal information where it is under legal obligation to do so or where it is mandated under law. MYSTRO may transfer sensitive personal data or information to another Indian or overseas body corporate that ensures the same level of data protection that is adhered to by MYSTRO, if it is necessary for the performance of a lawful contract between MYSTRO or any person on its behalf and you or where you have consented to the data transfer.

Unsolicited Information:

Except where specifically agreed or necessary for operational or regulatory reasons, MYSTRO will not send you any unsolicited information. However, to help you to take full advantage of the service offerings of the Company, you will have the opportunity to indicate whether you would like to "opt out" of receiving promotional and/or marketing information about other products, services and offerings from MYSTRO and/or any third parties etc. If the user does not opt out, MYSTRO may use any email addresses of users to send occasional emails pertaining to the said information. The user can nevertheless unsubscribe from receipt of such emails by following instructions therein or by communicating accordingly to MYSTRO.

Retention of Personal Information:

MYSTRO shall not retain personal information longer than the purpose for which it is sought is served or is otherwise required under any other law for the time being in force. The information so collected shall be used only for the purpose for which it is collected.

Third Party Services:

Also, users should be aware that MYSTRO may sometimes permit third parties to offer subscription and/or registration-based services through its website. MYSTRO is not responsible for any actions or policies of such third parties and users should check the applicable privacy policy of such party when providing personally identifiable information. Further, MYSTRO will not be responsible if the users do not get the benefits announced if any, by the third parties permitted to offer subscription and registration-based services on its site.

Use of Cookies:

The Company web sites, may use "cookies" (information stored on your computer by your browser at our request). "Cookies" is a term generally used for small text files a web site can use to recognize 3 repeat users, facilitate the user's ongoing access to and use of the site, allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising etc. Cookies themselves do not personally identify you, but they do identify your computer. Generally, cookies work by assigning a unique number to the user computer that has no meaning outside the assigning site. Users are also being made aware that MYSTRO cannot control the use of cookies or the resulting information by advertisers or third parties hosting data on the Company website. If a user does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature.


This website is not intended for use by children and minors. Parents are requested to ensure that personal information is not provided by minors.

Blocking IP Addresses:

MYSTRO uses the help of Internet Protocol ("IP") addresses to diagnose any problems with its server and to administer its web site including by blocking certain addresses that it feels are inappropriately using its website. IP addresses are used to gather broad demographics information, such as browser types, visitor's country, visiting frequency, operating systems, etc.

Data may be transferred upon change in control but only in accordance with this Policy

Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change in control. If the Company is sold, merged or transferred any part of our business, part of the sale may include your personal information.

Security of Data:

MYSTRO has been verified by third party for its use of SSL encryption technologies and audited by third party auditor for its privacy practices.

Change in Privacy Policy:

MYSTRO reserves the right to change Privacy Policy at any time. Users may note that this Privacy Policy itself and any such change of policy will be effective from the date of posting on the site.

Grievances :

All customer grievances related to products and services to mailed to .In case of any grievances as regards misuse or processing of your personal information in a time bound manner and there is a need to escalate the matter, please contact Ms. Pooja Panchal email: The Grievance Officer shall redress your grievances expeditiously not later than one month from the date of receipt of grievance

Feedback :

MYSTRO welcomes feedback regarding this Policy at If at any time you believe that the Company has not adhered to this Privacy Policy, please send your feedback to us and we shall endeavour to resolve the same.