Privacy Policy

By registering yourself at you are authorizing us & our partnering Banks/NBFCs and Advertisers to give you a call/sms/e-mail / Whatsapp to offer you their services for the product you have opted for, imparting product knowledge, offering promotional offers running on website & offers offered by the associated third parties. And Irrespective of the fact if also you have registered yourself under DND or DNC service still you authorize us to give you a Call/SMS/e-mail from Mystro & partnering Banks/NBFCs and Advertisers for the above mentioned purposes.

Client agrees to expressly authorize Mystro to send service related transactional text messages, whatsapp messages and make calls even if client's contact number is listed as DND with the concerned telecom regulatory authority.

By accepting our "Terms and Conditions" you authorize our partners to run a Credit Bureau Report pull from CIBIL, Experian and any such Credit Information Company (CIC) for your profile check.

We do not investigate, represent or endorse the accuracy, legality, legitimacy of the service providers who advertise with us References that we make to any names, marks, products or services of third parties or hypertext links to third party sites or information do not constitute or imply our endorsement, sponsorship or recommendation of the third party, of the quality of any product or service, advice, information or other materials displayed, purchased, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Media. will not sell or rent your personally identifiable information to anyone other than as specifically noted herein. Notwithstanding the foregoing, may sell and/or transfer your personally identifiable information to a Group concern or to an affiliate and to any successor-in-interest as a result of a sale of any part of's business or upon the merger, reorganization or consolidation with another entity on a basis that Mystro is not the surviving entity. For the purposes of this paragraph, "affiliate" means any person directly, or indirectly through one or more intermediaries, that controls, is controlled by or is under common control with Mystro. The term "control," as used in the immediately preceding sentence, shall mean with respect to any person, the possession, directly or indirectly, of the power, through the exercise of voting rights, contractual rights or otherwise, to direct or cause the direction of the management or policies of the controlled person. As used in this Privacy Policy, the term "person" includes any natural person, corporation, partnership, limited liability company, trust, unincorporated association or any other entity.

If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any personal Information that we have collected about you, please e-mail your request to

Update Personal Information:

MYSTRO encourages you to update this information as and when there are any changes. You are also entitled to review the information provided and ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient be corrected or amended as feasible. However, MYSTRO shall not be responsible for the authenticity of the personal information or sensitive personal data or information supplied by you.

User’s Computer/Mobile Camera Access Permission

The User will be requested to grant Permission to their computer/mobile device camera whenever any document is required to be scanned or captured for KYC verification such as PAN, Aadhar card, a selfie photo image or any other documents required to ensure the completion and authentication of your KYC. We require access to your camera to enable you to initiate your KYC process. This permission allows you to also perform your Video KYC as well as taking screenshots of your original Officially Verified Documents that you present during your KYC journey. Video KYC enables you to complete your KYC digitally, smoothly and efficiently. Your video shall be recorded and retained for regulatory purpose along with the screenshots of original Official Verified Documents.

User’s Computer/Mobile Device Storage

We require storage permission so that your KYC and other relevant documents can be securely downloaded and saved on your phone. You can then easily upload the correct KYC related documents for faster filing of loan application details and disbursal process. This ensures that you are provided with a seamless experience while using the application. For example: We need to upload salary slip during the loan process and hence access is required of file storage to upload files from the gallery. We use reasonable safeguards to preserve the integrity and security of your information against misuse. .

Location Permission

We required User’s Permission to fetch location on Mobile or Desktop device which performing KYC of the user or at the other times for providing the user a localised product offering and better user experience.

Unsolicited Information:

Except where specifically agreed or necessary for operational or regulatory reasons, MYSTRO will not send you any unsolicited information. However, to help you to take full advantage of the service offerings of the Company, you will have the opportunity to indicate whether you would like to "opt out" of receiving promotional and/or marketing information about other products, services and offerings from MYSTRO and/or any third parties etc. If the user does not opt out, MYSTRO may use any email addresses of users to send occasional emails pertaining to the said information. The user can nevertheless unsubscribe from receipt of such emails by following instructions therein or by communicating accordingly to MYSTRO.

Retention of Personal Information:

MYSTRO shall not retain personal information longer than the purpose for which it is sought is served or is otherwise required under any other law for the time being in force. The information so collected shall be used only for the purpose for which it is collected.

Third Party Services:

Also, users should be aware that MYSTRO may sometimes permit third parties to offer subscription and/or registration-based services through its website. MYSTRO is not responsible for any actions or policies of such third parties and users should check the applicable privacy policy of such party when providing personally identifiable information. Further, MYSTRO will not be responsible if the users do not get the benefits announced if any, by the third parties permitted to offer subscription and registration-based services on its site.

Use of Cookies:

The Company web sites, may use "cookies" (information stored on your computer by your browser at our request). "Cookies" is a term generally used for small text files a web site can use to recognize 3 repeat users, facilitate the user's ongoing access to and use of the site, allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising etc. Cookies themselves do not personally identify you, but they do identify your computer. Generally, cookies work by assigning a unique number to the user computer that has no meaning outside the assigning site. Users are also being made aware that MYSTRO cannot control the use of cookies or the resulting information by advertisers or third parties hosting data on the Company website. If a user does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature.


This website is not intended for use by children and minors. Parents are requested to ensure that personal information is not provided by minors.

Blocking IP Addresses:

MYSTRO uses the help of Internet Protocol ("IP") addresses to diagnose any problems with its server and to administer its web site including by blocking certain addresses that it feels are inappropriately using its website. IP addresses are used to gather broad demographics information, such as browser types, visitor's country, visiting frequency, operating systems, etc.

Data may be transferred upon change in control but only in accordance with this Policy

Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change in control. If the Company is sold, merged or transferred any part of our business, part of the sale may include your personal information.

Security of Data:

We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. Since no method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can contact us at

We use a combination of firewalls, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Mystro online accounts and systems from unauthorized access.

When you register for the Service, Mystro requires a password from you for your privacy and security. Mystro transmits information such as your Registration Information for Website or Account Credentials securely.

MYSTRO has been verified by third party for its use of SSL encryption technologies and audited by third party auditor for its privacy practices.

Change in Privacy Policy:

MYSTRO reserves the right to change Privacy Policy at any time. Users may note that this Privacy Policy itself and any such change of policy will be effective from the date of posting on the site.

Grievances :

All customer grievances related to products and services to mailed to In case of any grievances as regards misuse or processing of your personal information in a time bound manner and there is a need to escalate the matter, please contact us at email: The Grievance Officer shall redress your grievances expeditiously not later than one month from the date of receipt of grievance

Feedback :

MYSTRO welcomes feedback regarding this Policy at If at any time you believe that the Company has not adhered to this Privacy Policy, please send your feedback to us and we shall endeavour to resolve the same.